Shipping & Delivery Policy

Brand: Leeway Fitness

Operated by: Lavanya Teleservices Private Limited

Registered Office: 229–230, Rajvansh Vihar, Kamal Pur, Garh Road, Meerut – 250004, Uttar Pradesh, India

Last Updated: 18 May 2026

Effective Date: 18 May 2026

Thank you for shopping with Leeway Fitness. We ship gym and sports equipment to every serviceable pincode in India and to selected international destinations. This policy explains how we process, pack, ship, and deliver your order and what happens if something goes wrong along the way.

This Shipping Policy should be read together with our Refund & Returns Policy and Terms of Service, which together govern all transactions on www.leewayfitness.in.

Order Processing
Stage Timeline
Order acknowledgement Instant (via email/SMS/WhatsApp)
Order processing window Monday – Saturday, 10:00 AM – 5:00 PM IST
Standard dispatch Within 24 working hours of order confirmation
Bulk, customised, or high-demand orders 2–3 business days to dispatch
Orders placed on Sundays / public holidays Processed on the next working day

For Cash on Delivery (COD) orders, we may verify the order via OTP or phone call before dispatch. Unverified COD orders may be cancelled at our discretion.

For bulk orders (typically 5+ units of heavy equipment) or institutional/B2B orders, our team will reach out to confirm logistics, freight charges, and the dispatch schedule before processing.

Estimated Delivery Timelines

Once dispatched, your order should reach you within:
Destination Estimated Delivery
Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) 2–5 business days
Tier 2 & Tier 3 cities 3–7 business days
Remote, rural, hilly, or Northeast areas (J&K, Ladakh, Northeast states, Andaman & Nicobar, Lakshadweep) 5–12 business days
Heavy / oversized equipment (treadmills, multi-stations, Olympic plate sets, racks ≥ 50 kg) 5–10 business days (surface transport)
International orders 10–25 business days (varies by destination and customs)

⚠️ These timelines are estimates only, not binding commitments. Actual delivery may vary based on courier serviceability, distance from our Meerut warehouse, weight/dimension surcharges, and external factors (Section 11).

Pincode Serviceability

Before completing checkout, you can verify delivery serviceability for your pincode on the product page or in the cart. If your pincode is not serviceable:

  • The order may still be accepted with a longer delivery timeline via partial routing.
  • For very remote pincodes, we may request partial advance payment or offer self-pickup from the nearest courier hub.
  • Defense locations (APO/Field Post Offices) require advance coordination with our team before placing an order.

Shipping Partners

We dispatch through a network of reliable logistics partners, including:

  • Blue Dart
  • Delhivery
  • DTDC
  • India Post (for select remote pincodes)
  • DHL / FedEx / Aramex (for international orders)

The courier partner is selected based on product weight, dimensions, destination serviceability, and current cut-off times. We always choose the option likely to deliver your order fastest and most safely.

Shipping Charges

Within India
  • Free standard shipping on all prepaid and COD orders across serviceable pincodes in India, unless the product page specifies otherwise.
  • No hidden handling, packaging, or fuel surcharge for standard deliveries.
  • Remote-area surcharges may apply for J&K, Ladakh, the Northeast states, and island territories. Any such charge will be clearly disclosed at checkout before payment.
  • COD handling charges, if any, will be shown at checkout. COD is available on orders up to ₹[insert COD cap, e.g., ₹50,000] and may be unavailable for select heavy items.

International

International shipping charges and customs duties are borne by the customer. The shipping cost is calculated at checkout based on:

  • Product weight and volumetric weight
  • Carton dimensions
  • Destination country and pincode
  • Customs declared value

All international shipments are sent on a DAP (Delivered At Place) basis unless otherwise agreed. Import duties, GST/VAT/sales tax of the destination country, customs clearance fees, and any local last-mile charges are the customer's responsibility and will be collected by the courier at the time of delivery.

International Shipping Important Notes

We ship internationally on a per-order approval basis. Please contact support@leewayfitness.in with the product link and your destination before placing an international order.

  • Heavy and oversized equipment (treadmills, multi-stations, full racks, Olympic plate sets) is generally not shipped internationally due to freight costs and regulatory restrictions.
  • Some destinations are restricted by Indian export rules or the destination country's import rules, including but not limited to certain weight-rated steel products. We will inform you before we accept the order.
  • Customs delays are outside our control. We will provide all required documentation (commercial invoice, packing list, HS codes), but we cannot influence local customs clearance timelines.
  • Refusal at customs: If the consignee refuses to pay duty or clear the package, and it is returned or abandoned, the original shipping cost and reverse freight will be deducted from any refund.

Heavy & Bulky Equipment, Special Handling

Many Leeway products (treadmills, plate-loaded machines, racks, benches, cardio equipment, and plate sets weighing over 50 kg) ship via surface freight rather than express courier. For these items, please note:

What's included as standard

✅ Dispatch from our Meerut warehouse
✅ Transit insurance against transit damage (covered by our claims process)
✅ Delivery to your building entrance or ground-floor / kerb-side
✅ Tracking updates via SMS, email, and WhatsApp

What's NOT included as standard

❌ Upstairs delivery / lift-not-available carry: Most couriers deliver to the ground floor only. Carrying heavy boxes upstairs may incur additional charges, payable directly to the courier or our logistics partner.
❌ In-room placement and unpacking: Please arrange a helper.
❌ Assembly and installation: Offered as a separate paid service in select cities. Please contact our team to check availability and pricing before placing the order.
❌ Removal of old equipment or packaging waste disposal.

What the customer must ensure
  • An adult is available at the delivery address during the agreed delivery window.
  • The delivery entrance is wide enough to accommodate the product carton dimensions (mentioned on the product page).
  • For apartment buildings, society security clearance and lift access are arranged in advance.

If a delivery fails due to access issues, redelivery may incur additional charges (Section 9).

Order Tracking

Once your order is dispatched, you will receive:

  • A shipping confirmation email with the courier name, tracking number, and tracking link
  • An SMS with the tracking link
  • A WhatsApp message (where you have opted in)

You can also track your order anytime by logging in to your account at www.leewayfitness.in → My Orders, or by visiting the courier partner's website using your AWB (tracking) number.

Tracking information typically updates within 24 hours of dispatch. If your tracking link is not active after 24 hours, please email support@leewayfitness.in.

Delivery Attempts, Re-attempts & RTO

Our courier partners generally make 2–3 delivery attempts before marking a shipment as undeliverable and returning it to our warehouse (RTO- Return to Origin).

A shipment may be returned to us if:

  • The address provided is incorrect, incomplete, or unreachable
  • The customer is unreachable at the registered phone number
  • The customer refuses to accept the delivery
  • COD verification fails, or the customer refuses to pay at delivery
  • The delivery location does not allow entry to the courier

In such cases:

  • For prepaid orders: We will contact you to arrange re-shipment. Re-shipping charges (actual courier cost) will apply. If re-shipment is not possible, a refund will be issued after deducting the original outbound shipping cost and the reverse logistics cost.
  • For COD orders: We may decline to re-ship to the same address. Customers with a history of repeated RTOs may be restricted to prepaid-only checkout in the future.

To avoid RTO, please ensure your phone number, email, and full address (including landmark and PIN code) are accurate before placing the order.

Damaged, Tampered, or Missing Shipments

We pack every order carefully, but damage in transit can occasionally occur, especially for heavy steel equipment. Please follow these steps to protect your claim:

At the time of delivery
  • Inspect the outer packaging before signing or providing OTP. Look for visible tears, dents, water damage, or re-taping.
  • If the package is visibly damaged or tampered with, do not accept the delivery. Mark it as "Damaged on Arrival" with the courier and inform us immediately.
  • Record a continuous unboxing video starting before the outer carton is opened. This is required to process claims for transit damage and missing items.

Reporting a claim

Report any damage, tampering, defect, or missing parts within 48 hours of delivery by emailing:

📧 support@leewayfitness.in

Include:

  • Order number
  • Photos of the outer packaging from all sides
  • Unboxing video (mandatory)
  • Photos of the damaged product or missing items
  • Brief description of the issue

Our team will respond within 24 business hours and resolve the claim in accordance with our Refund & Returns Policy, typically by dispatching a replacement, issuing a refund, or dispatching a missing part.

Delayed or Lost Shipments

While we work closely with our logistics partners, occasional delays happen. Leeway is not liable for delays caused by:

  • Courier operational issues, hub congestion, or vehicle breakdowns
  • Severe weather (floods, cyclones, heavy snowfall)
  • Political disturbances, bandhs, or strikes
  • Natural calamities and pandemics
  • Regulatory or customs holds
  • Any other event beyond our reasonable control (force majeure)

If a shipment is confirmed lost in transit by the courier partner after their investigation (typically 7–15 days from the last tracking update), we will, at our discretion:

  • Dispatch a replacement (subject to stock availability), OR
  • Issue a full refund to the original payment method.

We do not initiate lost-shipment claims for prepaid orders until the courier completes their internal trace investigation.

Address Changes & Order Modifications

You can request a change of shipping address, contact number, or product variant only before dispatch. Email support@leewayfitness.in with your order number as soon as possible.

Once an order is dispatched, address changes are generally not possible. In some cases, the courier may allow a one-time address change within the same city for an additional fee, paid directly to the courier or deducted from the refund.

Multi-Package Shipments

Some orders, especially those containing multiple products or a heavy product set (e.g., rack + plates + bar), may be split into multiple packages or even multiple shipments sent on different days, sometimes via different couriers. You will receive a separate tracking number for each package.

If one package arrives but another is delayed by more than 5 business days beyond the estimated timeline, please contact us so we can trace the missing package.

Documentation & Invoice

Every shipment includes:

  • A tax invoice compliant with the GST Act, 2017
  • A packing list for multi-item or B2B orders
  • An E-way bill (for shipments above the prescribed value threshold)
  • A warranty card (where applicable)
  • An assembly/user manual (where applicable)

For B2B / GST-registered buyers, please enter your business name and GSTIN at checkout to receive a GST-compliant invoice. Corrections to GST details are limited after invoicing and may not be possible once the shipment leaves our warehouse.

Incorrect Shipping Information

Customers are solely responsible for the accuracy of shipping information at checkout. Leeway will not be liable for non-delivery, delays, or losses caused by:

  • Incorrect or incomplete address
  • Wrong or non-working phone number
  • Wrong pincode
  • Missing landmark for hard-to-find locations

In such cases, additional re-shipment charges may apply, and refunds (if any) will exclude original and reverse shipping costs.

Title & Risk of Loss

In line with our Terms of Service:

  • Title to the products passes to you upon successful delivery to the shipping address.
  • Risk of loss or damage passes to you upon successful delivery.
  • For shipments returned undelivered, risk remains with Leeway until the package reaches our warehouse.

Force Majeure

Leeway shall not be liable for any failure or delay in shipping or delivery caused by events outside its reasonable control, including but not limited to natural disasters, pandemics, government action, lockdowns, civil unrest, strikes, courier service disruptions, transportation interruptions, or internet/power failures. In such events, dispatch and delivery obligations shall be suspended for the duration of the event.

Changes to This Policy

Leeway reserves the right to modify this Shipping Policy at any time. Updates will be reflected on this page with a revised "Last Updated" date. Material changes affecting active orders will be communicated to the affected customers via email.

Contact Us

For any shipping, tracking, delivery, or transit-related queries:

Leeway Fitness, Customer Support

Lavanya Teleservices Private Limited

229–230, Rajvansh Vihar, Kamal Pur, Garh Road, Meerut – 250004, Uttar Pradesh, India

General Support: support@leewayfitness.in

Shipping Escalations: logistics@leewayfitness.in

Helpline: 01214304345

WhatsApp: 09720053234

Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST

Website: www.leewayfitness.in

By placing an order on www.leewayfitness.in, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy along with our Refund & Returns Policy and Terms of Service.