Refund & Returns Policy

Brand: Leeway Fitness

Last Updated: 18 May 2026

Effective Date: 18 May 2026

Overview

At Leeway, we want every customer to feel confident about their purchase. We manufacture and sell fitness and sports equipment built to last, and we stand behind the quality of every product we ship. This policy explains when and how you can request a return, replacement, or refund, and what to expect at each step.

By placing an order on www.leewayfitness.in (or any authorized Leeway storefront), you agree to the terms of this policy. This policy is governed by the laws of India and the Consumer Protection Act, 2019.

Return Window

You may raise a return, replacement, or refund request within 7 calendar days of delivery, provided the request meets the eligibility conditions in Section 3.

Requests raised after the 7-day window will not be accepted, except where a valid manufacturer's warranty applies (see Section 12).

When You Can Request a Return

We accept returns, replacements, or refunds in the following situations:

  • The product arrived damaged in transit
  • A wrong product was delivered (different model, size, or variant)
  • The product has a manufacturing defect
  • The product is incomplete, missing parts, accessories, hardware, or manuals
  • The product is significantly different from the description, images, or specifications on the listing

To strengthen your claim, we strongly recommend recording a clear, unedited unboxing video that begins before the outer packaging is opened. For damaged-in-transit and missing-item claims, an unboxing video is often required to process the request.

When Returns Are Not Accepted

The following are not eligible for return or refund, unless they fall under Section 3:

  • Products that have been used, assembled, installed, or washed
  • Products damaged due to misuse, improper assembly, drops, or negligence
  • Customized, made-to-order, or special-order items (custom dumbbell sets, branded gear, bulk corporate orders)
  • Products returned without original packaging, labels, manuals, or accessories
  • Clearance, combo offer, festive sale, and final-sale items, unless damaged or defective
  • Minor cosmetic variations, such as small scratches, paint marks, weld marks on raw steel, or finish inconsistencies that do not affect performance or safety
  • Consumables and hygiene items: resistance bands, grip tape, gloves, yoga mats, once unsealed
  • Products purchased from unauthorized third-party sellers (please refer to the seller's own return policy in such cases)

Conditions a Returned Product Must Meet

To qualify for a return or replacement, the product must be:

  • Unused, unassembled, and in original sale condition
  • Returned with all original packaging, inner foam, plastic wrap, hardware bags, manuals, warranty card, and free gifts
  • Accompanied by the original invoice or order confirmation
  • Free of any tampering, alteration, or third-party repair

Leeway reserves the right to reject returns received in damaged, used, or incomplete condition, or to deduct reasonable charges for missing or damaged components from the refund.

How to Raise a Return Request

Step 1: Email us within 7 days of delivery:

📧 support@leewayfitness.in

Please include:

  • Order number
  • Registered name and contact number
  • Reason for return
  • Clear photos of the product and outer packaging
  • Unboxing video (mandatory for transit damage and missing-item claims)

Step 2: Review:

Our support team will acknowledge your request within 24 business hours and verify the claim within 48 business hours.

Step 3: Approval & Pickup:

Once approved, we will arrange a reverse pickup or share self-shipping instructions (see Section 7).

Step 4: Inspection & Resolution:

After we receive the product and complete quality inspection, we will process your replacement or refund as per Sections 8 and 9.

Reverse Pickup & Return Shipping
  • Reverse pickup is subject to courier serviceability at your delivery pincode.
  • If reverse pickup is not available in your area, you may be asked to self-ship the product to our warehouse. In approved cases, reasonable shipping charges (up to the amount shown on the courier receipt) will be reimbursed along with the refund.
  • The product must be securely repacked in the original carton to prevent damage during transit on the return.
  • Customers are responsible for return shipments until they reach our warehouse. We recommend a courier that provides tracking and proof of delivery.

Replacement Policy

We offer free replacement in cases of:

  • Transit damage
  • Verified manufacturing defects
  • Wrong product shipped
  • Missing parts or accessories (in many cases, we can ship the missing part directly without a full replacement)

Replacement is subject to stock availability. If the same product is out of stock, Leeway may, at its discretion, offer:

  • An equivalent alternative product
  • A full refund
  • A store credit valid for 12 months

Replacement orders are typically dispatched within 3–5 business days of return inspection clearance.

Refund Policy

Refund Timeline
Stage Timeline
Quality inspection after we receive the product 2–4 business days
Refund approval and initiation 1–2 business days post-inspection
Credit to your account 5–7 business days (bank-dependent)

Refund Method
  • Prepaid orders (UPI / Card / Net Banking / Wallet): Refunded to the original payment method.
  • Cash on Delivery (COD) orders: Refunded via NEFT bank transfer or UPI to a verified account in the buyer's name. We do not refund COD orders in cash.

What Is Refunded
  • Full refund (product cost + shipping): If the return is due to a Leeway error, a wrong item shipped, transit damage, a manufacturing defect, or verified missing parts.
  • Product cost only (shipping non-refundable): If the return is approved under any other circumstance permitted by Leeway as a goodwill gesture.
  • Installation or assembly charges, if paid separately, are non-refundable once the service has been rendered.

Order Cancellation
  • Orders can be cancelled free of charge before dispatch. Log in to your account or email support@leewayfitness.com with your order number.
  • Once an order is dispatched, it cannot be cancelled. You may refuse delivery, but reverse logistics charges may be deducted from the refund.
  • Refunds for cancelled prepaid orders are processed within 5–7 business days to the original payment method.

Heavy & Bulky Fitness Equipment

Equipment such as treadmills, multi-stations, weight racks, Olympic plates, benches, rowing machines, and similar items requires special handling. For these products:

  • "Change of mind" returns are not accepted once the product has been dispatched, as reverse freight on heavy equipment is substantial.
  • Approved returns may attract reverse logistics charges based on actual courier costs, which will be communicated and deducted from the refund.
  • Products damaged due to improper assembly, unsuitable flooring, exceeding rated weight capacity, or commercial use of home-use products are not eligible for return or warranty claims.
  • Installation and assembly services, when offered, are charged separately and are non-refundable once performed.
  • For products requiring assembly, please inspect all hardware and parts before beginning assembly. Once partially or fully assembled, the product becomes ineligible for return except under valid warranty claims.

Warranty vs Returns

This Refund & Returns Policy applies to issues identified within 7 days of delivery.

Issues identified after the 7-day return window are handled under the applicable manufacturer's warranty, the terms of which are detailed on each product's listing page and warranty card. Warranty claims typically cover repair or replacement of parts, not a full refund.

For warranty claims, email support@leewayfitness.in with your order details, a description of the issue, and photos or a short video.

Fraud Prevention & Policy Abuse

To protect genuine customers and our small business, Leeway reserves the right to refuse a return, replacement, or refund and to restrict future orders in cases involving:

  • A pattern of excessive or repeated return requests
  • Suspected fraudulent claims
  • Returned packages with missing products, parts, or accessories
  • Evidence of product tampering, swap, or repair
  • Returns of used, washed, or assembled products claimed as unused
  • Chargeback abuse or unjustified payment disputes

In such cases, the product may be returned to the customer at the customer's cost, with no refund issued.

Limitations & Force Majeure

Refund and replacement timelines may be delayed due to events outside Leeway's reasonable control, including courier disruptions, natural disasters, strikes, government action, banking outages, or pandemic-related restrictions. We will keep you informed of any such delay.

Leeway's maximum liability for any return, refund, or replacement is limited to the product's invoice value, excluding consequential or indirect damages.

Changes to This Policy

Leeway may update this Refund & Returns Policy from time to time to reflect changes in law, logistics partners, or business practices. The version in effect at the time of your order will apply to that order. The latest version will always be available at www.leewayfitness.com/pages/refund-returns-policy.

Governing Law & Jurisdiction

This policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts at Meerut, Uttar Pradesh.

Contact Us

We're here to help. Reach out with any return, refund, cancellation, or warranty query, and we'll do our best to resolve it quickly.

Leeway Customer Support 📧 Email: support@leewayfitness.in 🕐 Hours: Monday to Saturday, 10:00 AM – 5:00 PM IST 📍 Registered Office: [229-230, Rajvansh Vihar, Kamal Pur, Garh Road, Meerut, Uttar Pradesh – 250004] 📞 Support Helpline: [0121-4304345] 📱 WhatsApp Support: [09720053234]

By placing an order on Leeway, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.