Leeway Fitness | Last Updated: 18 May 2026
Welcome to the Leeway Fitness FAQ. Below are detailed answers to the questions our buyers ask most often about products, orders, shipping, assembly, returns, warranty, and after-sales support. Use the section index to jump to what you need.
Leeway Fitness is an Indian brand of fitness equipment and sports accessories. We design, manufacture, and supply high-quality gym and workout products for home users, personal trainers, studios, and commercial gyms across India.
Leeway Fitness is owned and operated by Lavanya Teleservices Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at:
229–230, Rajvansh Vihar, Kamal Pur, Garh Road, Meerut – 250004, Uttar Pradesh, India
Our products are manufactured in India, primarily in our Meerut facility and partner units across Uttar Pradesh and neighbouring states. We are a Make-in-India brand.
Yes. NB Leeway is the formal brand mark used on Amazon India and some packaging. Leeway Fitness is our consumer brand identity. Both refer to the same company.
We offer a complete range of fitness and sports equipment, including:
This varies by listing. Always check the product title carefully. By default:
The total weight in kg of the box and the number of pieces are clearly stated on every product page
| Type | Best for | Pros | Considerations |
|---|---|---|---|
| Chrome | Light to medium home workouts, aesthetics | Polished finish, ergonomic grip | Can roll, louder if dropped |
| Hex (cast iron) | Versatility, push-up handles | Non-rolling, durable, lower cost | Less aesthetic, can mark floors |
| Rubber-coated hex | Apartments, shared spaces | Quiet, floor-friendly, durable | Slightly higher cost |
Both. Each product page clearly states the intended use category:
Always match the product to your intended use. Using a home-use product in a commercial setting may void the warranty.
Maximum user weight (and maximum load capacity for benches) is clearly listed on each product page. Common ratings:
Do not exceed the stated capacity; doing so risks injury and voids the warranty.
We use a combination of:
Specific material composition and gauge are listed on each product page.
Our weight plates and dumbbells are manufactured to industrial tolerance standards:
Minor variations are normal across the industry and do not affect workout performance.
A general guideline for new lifters:
If in doubt, consider a dumbbell set (e.g., 2.5 kg + 5 kg + 7.5 kg pair) so you can progress as you get stronger.
A practical minimum:
Each product page lists the exact assembled dimensions.
Strongly recommended for heavier equipment:
We sell gym flooring tiles in our accessories category.
Yes, with a few precautions:
| Feature | Manual | Motorised |
|---|---|---|
| Power | Self-propelled (no electricity) | Plug-in electric motor |
| Speed control | Your stride | Console / remote |
| Use case | Walking, light jogging | Walking, jogging, running, intervals |
| Maintenance | Very low | Moderate (belt, lubrication) |
| Price | Lower | Higher |
| User weight | Usually 100–110 kg | 100–150 kg |
If your budget allows, an adjustable bench is the higher-value choice for most home gyms.
For most home users:
If you plan to lift heavy (deadlifts, squats), invest in an Olympic bar from day one — it lasts a lifetime.
Our team is happy to help. Email support@leewayfitness.com with:
We'll recommend a setup that fits.
You can order through:
To order on the website: select product → choose variant/size → add to cart → checkout → enter address → choose payment method → place order.
No. You can check out as a guest with just your email and phone. Creating an account helps you track orders, save addresses, manage returns, and access reorder discounts.
Yes, on eligible orders above ₹3,000 (subject to your card-issuing bank's terms). EMI tenure options of 3, 6, 9, 12, 18, and 24 months are available at checkout for major banks. EMI charges and interest, if any, are levied by your bank.
Yes. All transactions are processed through PCI DSS-compliant payment gateways (Razorpay, PayU, Cashfree). We use SSL/TLS encryption, and we never store your full card number, CVV, UPI PIN, or banking password. See our Privacy Policy for full details.
Common reasons:
If your order was cancelled, you will receive an email explaining the reason and a full refund of any amount paid.
Yes, before dispatch: email support immediately. After dispatch, in some cases, the courier may allow a one-time address change within the same city for an additional fee.
Yes, on selected products. See Section 19 (International Orders).
COD is available on most products, but not on:
COD handling charges, if any, will be clearly shown at checkout before you confirm the order. Many of our orders ship COD-free.
To prevent fraudulent orders and reduce wasted deliveries, we may verify high-value or first-time COD orders via OTP or a quick phone call. Please confirm so we can dispatch promptly. Unverified COD orders may be cancelled after 24–48 hours.
No, COD is cash-only at delivery (some couriers may also accept UPI/card at delivery in select cities; this is shown at checkout if available).
Please don't. If you genuinely don't want the order, contact us before dispatch to cancel. Refusing a COD delivery results in wasted courier costs, and customers with a pattern of refusing COD orders may be restricted to prepaid-only in the future.
Yes. Every order is shipped with a GST-compliant tax invoice issued by Lavanya Teleservices Private Limited.
At checkout, enter your business name, GSTIN, and registered address in the GST details section. The invoice will be issued in your business name and will be eligible for Input Tax Credit (ITC).
Limited corrections are possible before the invoice is generated. After the invoice is issued and dispatched, changes are generally not possible per GST rules. Please double-check GSTIN at checkout.
Yes, for verified resellers, gyms, hotels, schools, corporate wellness programmes, and bulk buyers. See Section 7.
Yes. We supply complete gym setups (free weights, plate-loaded machines, racks, benches, cardio) to commercial gyms, hotels, residential societies, corporate offices, schools, and government institutions.
Email support@leewayfitness.com with subject "Bulk Enquiry" and include:
Our B2B team will respond with a custom quote within 2 business days.
Yes, on minimum order quantities. Custom logo on plates, branded flooring tiles, and co-branded apparel are available. Discuss with our B2B team.
Installation, layout planning, and Annual Maintenance Contracts (AMC) are available for commercial orders in major cities. Pricing is customized per setup.
Yes, vendor onboarding, milestone payments, and corporate EMI options are available subject to credit checks and reference verification.
Once dispatched:
| Destination | Delivery Estimate |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) | 2–5 business days |
| Tier 2 / Tier 3 cities | 3–7 business days |
| Remote, hilly, or Northeast areas | 5–12 business days |
| Heavy / oversized equipment | 5–10 business days (surface freight) |
Orders typically dispatch within 24 working hours of confirmation.
Yes, free standard shipping across India on most orders, both prepaid and COD, unless otherwise specified on the product page. Remote-area surcharges (J&K, Ladakh, Northeast, island territories) may apply and are disclosed at checkout.
The right partner is chosen based on weight, dimensions, and destination.
Most Indian pincodes are serviceable. Enter your pincode on the product page or at checkout to confirm. For very remote locations, we may offer a partial advance plus a balance on dispatch or self-pickup from the nearest courier hub.
Email support@leewayfitness.com. We frequently arrange dispatch via alternate logistics partners for non-standard pincodes.
Depends on the product. Some orders (e.g., rack + bar + plate set) ship as multiple packages, sometimes via different couriers and on different days. You will receive separate tracking for each package.
You will receive tracking details once your order is dispatched, via:
You can also log in to your account at www.leewayfitness.com → My Orders to see live status.
Tracking can take 12–24 hours to activate after dispatch. If it's still not working after 24 hours, email support@leewayfitness.com with your order number.
Most couriers do call before attempting delivery, but it depends on the courier's branch policy. For heavy equipment, our logistics partner will typically call 1–2 days before to schedule delivery. Please ensure the phone number on your order is correct and reachable.
For products like treadmills, racks, multi-stations, and Olympic plate sets, courier partners typically deliver to:
✅ Your building entrance or ground floor / kerb-side
What's NOT included as standard:
❌ Carrying upstairs (especially if no lift) ❌ Carrying inside your apartment / specific room ❌ Unpacking and disposal of packaging ❌ Removal of old equipment
For upstairs carry or in-room placement, additional manual labour may be arranged through us (in select cities) or paid directly to the courier crew.
Standard delivery does not include assembly or setup. See Section 11 for installation services.
Each product page lists the carton weight, carton dimensions, and number of cartons. For items over 50 kg, plan to have 2 adults available at delivery and a path clear from the entrance to your gym space.
Check the carton dimensions on the product page against your doorway, staircase, and lift dimensions before ordering. We are not liable for delivery failures caused by access issues (door too narrow, lift too small, no service elevator, etc.).
Do not accept the package if it is visibly damaged or tampered. Record an unboxing video starting before the carton is opened. See Section 15 for the full process.
Most equipment requires some level of assembly. Each product page indicates:
No, assembly is not included with standard delivery. The product is delivered in its original carton(s).
Paid professional installation is available in select cities for major equipment (treadmills, multi-stations, full racks). To check availability:
Installation pricing varies by product complexity and city.
Most products come with all required Allen keys and a spanner. For some larger items, you may need:
Required tools are listed in the assembly manual.
Yes. Our support team can guide you over phone, video call (WhatsApp), or email with photo references. Email support@leewayfitness.com with photos of where you're stuck.
Damage caused by incorrect assembly or unsuitable tools is not covered by warranty or returns. Please follow the manual carefully, and when in doubt, contact us before forcing any part.
You may request a return, replacement, or refund within 7 days of delivery if:
Full details: see our Refund & Returns Policy.
Generally, no. Especially for heavy fitness equipment where reverse freight is substantial. Change-of-mind returns are not part of our standard policy. We encourage you to read product specs, watch videos, and contact support before ordering.
No. Products must be unused, unassembled, and in original packaging to qualify for return.
Defects discovered within 7 days of delivery are handled under the Returns Policy. Defects discovered after 7 days are handled under the manufacturer's warranty (see Section 14).
Email support@leewayfitness.com within 7 days of delivery with:
Our team will acknowledge the claim within 24 working hours and verify the claim within 48 working hours.
We will offer a replacement first wherever possible. If the same product is unavailable, you'll be offered an alternative product, store credit (valid 12 months), or a full refund at your choice.
| Stage | Timeline |
|---|---|
| Quality inspection after we receive the product | 2–4 business days |
| Refund approval and initiation | 1–2 business days post-inspection |
| Credit to your account | 5–7 business days (bank-dependent) |
Refunds for canceled prepaid orders are initiated within 1–2 business days and credited to your account within 5–7 business days.
Yes. Most products carry a manufacturer's warranty against manufacturing defects. The duration and scope vary by product category and are listed on each product page and the warranty card supplied with the product.
| Category | Typical Warranty |
|---|---|
| Plates, dumbbells, bars (cast iron / steel) | 6 months – 1 year |
| Benches, racks, plate-loaded machines | 1 – 3 years on frame; lesser on upholstery and wear parts |
| Treadmills, motorised cardio equipment | 1 – 3 years on motor; 6 months – 1 year on belt and electronics |
| Accessories (mats, bands, kettlebells) | 3 – 6 months |
Always check the specific product page for exact terms.
Email support@leewayfitness.com with subject "Warranty Claim" and:
We will respond within 48 business hours. Most warranty claims are resolved through repair or part replacement; in some cases, full replacement may be offered.
Yes, we stock common spare parts (knobs, pins, bolts, cables, bench pads) and can supply them under warranty (free) or as a paid replacement post-warranty. Email support for availability and pricing.
Warranty on home-use products does not apply if used commercially; it voids the warranty. Use the commercial-grade product range, which carries an appropriate commercial warranty.
For warranty claims, the original invoice is mandatory, but original packaging is not strictly required. For return claims (within 7 days), original packaging is required.
Email support@leewayfitness.com within 7 days with:
We'll arrange pickup of the wrong item and dispatch the correct one at no extra cost.
We will ship the missing part(s) at no cost; you don't need to return the entire product for missing-part claims.
Report it within 48 hours of delivery along with the unboxing video. Claims raised more than 48 hours after an unboxing video are harder to validate and may be declined by the courier. Please don't delay.
A valid unboxing video showing transit damage is the strongest possible evidence for a successful claim, and we will resolve it under our Refund & Returns Policy.
Yes, especially if you have any pre-existing condition, are pregnant, are recovering from injury or surgery, or have not exercised in a long time. Read Section 4 of our Terms of Service for the full medical and fitness risk disclaimer.
Light surface rust on cast iron weights is normal in humid Indian conditions (monsoon, coastal areas) and is not a manufacturing defect. Wipe down regularly, store indoors, and apply a thin coat of oil monthly. Severe rust from packaging or pre-existing corrosion at the time of delivery is a defect report within 7 days with photos.
Most adult equipment is not designed for children. Children should only use children-specific fitness products under adult supervision. Many adult products carry weight, ergonomic, and safety risks for minors.
For barbell bench press, squats, and overhead presses near your maximum, always use a spotter or a safety rack (squat rack with safety bars/spotter arms). Solo heavy lifting carries a real risk of being pinned under the bar. This has caused serious injuries and deaths globally.
With normal home use and proper maintenance:
Commercial use shortens these timelines.
Click "Sign Up" at the top of www.leewayfitness.com, enter your email/phone and a password, and verify via OTP. Account creation is free and optional.
Click "Forgot Password" on the login page, enter your registered email/phone, and follow the reset link sent to you.
Email grievance@leewayfitness.com with the subject "Data Deletion Request" and the email/phone associated with your account. We will acknowledge within 3 business days and complete the deletion within 7 working days, subject to legal retention requirements (e.g., GST invoice records). Full details in our Privacy Policy.
You will continue to receive transactional messages (order updates, dispatch, delivery) regardless of marketing opt-out.
No. We do not sell your personal data to any third party. We share limited data only with service providers (couriers, payment gateways, analytics) strictly to operate our service. See our Privacy Policy.
Yes. We do not store full card numbers, CVVs, UPI PINs, or banking passwords. All payments are processed through PCI DSS-compliant gateways with SSL/TLS encryption.
Both are official channels.
| Factor | leewayfitness.com | Amazon.in |
|---|---|---|
| Pricing | Often the lowest | Varies; sometimes better on sale days |
| Combo offers / bundles | More frequent | Limited |
| Direct customer support | Yes, our team | Amazon support first, then our team |
| Returns | Our policy | Amazon's A-to-Z guarantee |
| Delivery speed | 2–7 days | 1–4 days (Prime) |
| Reviews | Fewer (newer site) | Larger volume |
Look for:
If in doubt, email support@leewayfitness.com with the Amazon ASIN and we'll confirm authenticity.
If you bought from an unauthorized seller, our warranty and returns policy may not apply directly. Please refer to that seller's policy. For warranty support, contact us with your purchase proof, and we'll do our best to help on a goodwill basis.
Yes, managed via GoAffPro. Fitness creators, trainers, and content creators can sign up at the affiliate link on our website. Earn commission on each successful referral.
Yes, on selected products. Heavy and oversized equipment (treadmills, racks, full plate sets) are generally not shipped internationally due to freight cost and regulatory restrictions.
Email us before ordering at support@leewayfitness.com with:
We will reply with shipping cost, estimated delivery time, and a payment link.
The customer. International orders ship on a DAP (Delivered At Place) basis. Import duties, destination-country GST/VAT, customs clearance fees, and any local last-mile charges are payable by you at the time of delivery.
Typically 10–25 business days, depending on destination country and customs processing. Customs delays are outside our control.
Returns on international orders are very limited due to reverse freight costs and customs barriers. Please order carefully, and contact us before purchase if you have any doubt.
Monday – Saturday, 10:00 AM – 5:00 PM IST. On Sundays and public holidays, we're closed; emails received then are answered the next working day.
Email with a clear subject line, your order number, and photos/videos of the issue. This lets us assess and resolve faster than phone calls, which often need a follow-up email anyway. For urgent delivery-day issues (damaged box, missing parts), WhatsApp is the fastest.
If your initial support contact hasn't resolved the issue in a reasonable time:
We genuinely read and learn from every review — positive and negative.
Email support@leewayfitness.com with the subject "Product Idea". Our product team reviews customer suggestions every quarter, and many of our current products started as customer feedback.
Still have a question? Email support@leewayfitness.com, and our team will help.
This FAQ is for general guidance. For full legal terms, please refer to our Terms of Service, Refund & Returns Policy, Shipping Policy, and Privacy Policy.
